![]() This should display all preferences in Firefox that say media. In the search bar that is on that page, type med*ena. ![]() Bypass the security warning that will appear.Type about:config in the Firefox address bar at the top of the screen.YouTube simply has an HTML5 testing tool that we often direct users to so that they can make sure that HTML5 is working. To clarify, YouTube has nothing to do with Netflix. Therefore, reinstalling that software usually fixes the issue. It's common for this software to get damaged when you update Windows 10 or when Windows 10 automatically updates in the background. If there is something wrong with that software, videos may not play properly in HTML5. There is a software called the Media Feature Pack. We need to know which of those features are disabled.Ī lot of these features, including the commonly used ''H.264'' feature, depend on software installed on your operating system, in this case Windows 10. On that test page on YouTube, you will see either a blue check mark or red exclamation point next to each HTML5 feature to show whether it's enabled or disabled. ![]() In most cases, the feature that is used is called ''H.264''. The YouTube page that I linked in my previous response will show you which HTML5 features are enabled and working on your browser currently. I know it can be complicated if it's not something that you deal with on a daily basis. I hope I explained it a little better for you. We need to know which of those features are disabled.Ī lot of these features, including the commonly used H.264 feature, depend on software installed on your operating system, in this case Windows 10. In most cases, the feature that is used is called H.264. However, that's not true because Firefox comes with support for HTML5, so there is an issue that is making it so that Netflix believes that HTML5 is not active on Firefox. The Netflix error code that you are receiving says that HTML5 is not supported by your browser, Firefox. HTML5 is the program used to play videos online. ![]()
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